top of page

Refund Policy

Thank you for shopping with Bliss Berry Choco. We want you to be happy with your purchase. This Refund Policy explains when you may request a return or refund.

1. Returns & Exchanges

Due to the nature of our products (food items / perishable goods), we cannot accept returns after an order has been opened or delivered, unless the product arrives damaged or incorrect.

If your item arrives damaged, melted, or you receive the wrong product, please contact us within 48 hours of delivery.

2. Refund Eligibility

You may be eligible for a refund if:

  • Your order arrived damaged

  • Your order was incorrect

  • Your package never arrived (verified by the carrier)

To process a refund, we may request:

  • Order number

  • Photos of the damaged or incorrect item

  • Photos of the packaging

  • Proof of purchase

3. Non-Refundable Items

We cannot offer refunds on:

  • Perishable food items that have been opened

  • Items damaged after delivery

  • Orders where the shipping address was entered incorrectly by the customer

Gift cards are non-refundable.

4. Replacement Orders

If your product arrived damaged or incorrect, we may offer:

  • A free replacement, or

  • A refund to your original payment method

Replacements are subject to product availability.

5. Order Cancellations

Orders can be canceled within 1 hour of placing the order.
After the order enters processing or ships, cancellation is no longer possible.

Please contact us immediately if you need to cancel.

6. Late or Missing Refunds

If your refund was approved:

  • Refunds typically appear within 5–10 business days, depending on your bank.
    If you haven’t received your refund after 10 business days, contact your bank first, then reach out to us.

7. Contact Us

For refund or replacement requests, please reach out to us at:
Email: [insert email]
Website: https://www.blissberrychoco.com/

Please include your order number in all communications to speed up processing.

bottom of page